Guitar FAQ
- Why can't I find your guitars in stores?
- Can your guitars make me a better player?
- I'm a total beginner...how can your guitars help me?
- I'm a professional player...how can your guitars help me?
- Do you have a money back guarantee and return policy?
- Do your guitars come with a warranty?
- Do your guitars come with a case?
- If I order today how soon will my guitar arrive?
- How much are shipping and handling fees?
- Will shipping cost more if I buy a case?
- Will my guitar be safe if I have it shipped without a case?
- What if my guitar gets damaged during shipping?
- Will you ship outside of the United States?
- What comes with each guitar?
- Do Zager guitars need any special maintenance or care?
- I’ve heard Zager Guitars need less tuning…is this true?
- Why don't you sell more expensive guitars?
- How are your guitars different from other guitars?
- Do your guitars need special strings?
- Can I use a capo with your guitars?
|
Why can't I find your guitars in stores? The only place you can buy a Zager guitar is directly from Zager Guitar. We do this for 3 reasons:No middle man price markup. Buying online actually saves our customers tremendous amounts of money because you’re buying directly from the guitar maker bypassing the retail store and their middleman price mark up. Many players don't realize that guitar stores regularly make 100% mark up (or more) on their instruments. This means if you paid $1000 for your new guitar, the store only paid $500 and made $500 profit. They need this profit to pay for their retail outlets, advertising, and commissioned sales people. If you were to see our guitars in stores the prices would 40-50% higher.. Perfect quality control. Besides doing the work on the guitars Denny also does a personal inspection on each guitar right before it’s packaged and sent to you. This keeps quality control top notch and assures you that when you open your package your guitar will be perfect. This is completely different then buying a guitar that’s been hanging on a wall in a shop for 8 months that’s been “tried out” by hundreds of players. Accurate information. When you ask a question you will not get watered down information from a salesman who knows nothing about our guitars. When you contact Zager Guitars you will be dealing with one of the owners, Denny Zager Sr. or Dennis Zager Jr. Return to top Can your guitars make me a better player? How long can you practice on your current guitar before your fingers get irritated and sore...20 minutes, 30 minutes, maybe 45 minutes? How much better of a player could you become if you were able to play 3 - 5 hours with no pain? How much easier would it be if you barely had to dent the tips of your fingers to form a chord? If you read through our testimonials, magazine reviews, and Ebay customer feedback you will see our customers comment all the time about being able to play for hours with little or no pain. When you’re able to spend more time playing you’re going to become a better player, simple as that. Return to top I'm a total beginner... how can your guitars help me? If you’re a total beginner common logic tells you to buy the cheapest guitar you can find. Why spend a large amount of money on a guitar if you’re not sure you’re going to continue anyway. What most beginners don’t realize is that these cheaper guitars are always the most difficult and painful to play. This is why 90% of all beginning players end up quitting their first year. Guitars in the $2000+ price range are generally easier to play, but most people don’t want to spend this type of money on their first guitar. As a 40+ year Instructor who’s taught thousands of people to play, Denny Zager realized a need for a guitar that was easy to play, yet affordable, and this is why he developed the Zager String Science, and later his own brand of EZ-Play custom guitars. It’s always amazing to see a new player who’s frustrated and ready to give up try one of our EZ-Play custom guitars. After the first few chords they realize immediately that it wasn’t their skills holding them back at all, it was the guitar they were using. When 50% less finger pressure is needed to form chords, learning to play becomes easy. No more sore fingers allows practice to be fun and when you're having fun there are no limits to what you can achieve. Return to top I'm a professional player... how can your guitars help me? Nearly one half of our customers are experienced 10-40 year professional players who already own some of the most expensive guitars on the market. Many of these players will buy one of our $600 guitars as their “knock around guitar”...a guitar that plays nice that they won’t have to worry about getting dinged up. What’s amazing is many of these players call back saying they’re no longer playing their other guitars because they don't provide the increased speed and accuracy that our hand modified custom guitars have. They say our guitars take away finger soreness and hand fatigue and can allow them to play longer sets with less pain and numbness. When you no longer have to "muscle" each chord you will find you can move around the fret board with ease in a very fluid manner. One comment we often hear from veteran players is "I can now concentrate more on the music instead of my aching hands." Return to top Do you have a money back guarantee? What is your return policy? We are the ONLY guitar company with a true 100% Money Back Guarantee that includes shipping, handling and insurances fees both ways. If for any reason you are unhappy with your guitar we will pick it up and issue a full refund including all shipping and handling fees both ways. This means you can try one of our guitars risk free. To find out more about our 100% money back guarantee go to our guarantee page. Return to top Do your guitars come with a warranty? Our warranty is simple. Lifetime on all guitars. A quality instrument should last a lifetime and if it doesn't it wasn't a quality instrument to begin with. Return to top Do your guitars come with a case? We do not include cases with our guitars because many of our customers are 20 year players who already own multiple guitars and cases. (We don't want to force these guys into buying a case if they already own one.) We do offer a full line of hard shell professional cases at wholesale prices. We also ship them free with any guitar purchase. Click here to view our cases. Return to top If I order today how soon will my guitar arrive? If you order Monday thru Friday before 3:00 PM CST your guitar will be shipped that same day after Denny completes a final inspection on it. Typical ship time is 5 business days starting the following day of your order. If you order over the weekend your guitar will go out the following Monday morning. Return to top How much are shipping and handling fees? We charge a flat fee of $45 for shipping, handling and insurance to anywhere in the Contiguous United States. (We have not raised our fees for 9 years) If you are not satisfied with your guitar for any reason we will pick it up free of charge and issue a 100% refund including all shipping and handling fees BOTH WAYS. This means you can try a guitar without risking a penny. We are the only guitar company who offers this. Will shipping cost more if I buy a case? All cases are shipped free with any guitar purchase. View our cases. Return to top Will my guitar be safe if I have it shipped without a case? We double box and securely pack each guitar so they are protected even without a case. Unlike the vast majority of online retailers we insure all of our packages personally. This means if your guitar should arrive damaged contact us (not the shipping company) and we will immediately send you a brand new guitar. We're not like other companies that require you to contact the shipper and return the damaged guitar first. In this way you get a new guitar in your hands right away without the red tape. Return to top What if my guitar gets damaged during shipping? Unlike the vast majority of online retailers we insure all of our packages personally. This means if your guitar should arrive damaged contact us (not the shipping company) and we will immediately send you a brand new guitar. We're not like other companies that require you to contact the shipper and return the damaged guitar first. In this way you get a new guitar in your hands right away without the red tape. Return to top Will you ship outside of the United States? We do not ship out of the country but if you have a friend or relative here in the U.S. who can forward you the package we will gladly ship to them. Return to top What comes with each guitar? All guitars come ready to play out of the box with all the equipment you need including:
Do Zager guitars need any special maintenance or care? Because Zager Guitars are hand modified with Denny’s String Science system they generally need less maintenance then other guitars. A more precision set up like on Zager Guitars will make your guitar play easier, fall in tune faster, stay in tune longer, and you should expect greatly extended string life. Return to top I’ve heard Zager Guitars need less tuning…is this true? Many players do not realize that when a guitars strings are set abnormally high off the fret board you actually bend the string (damaging it) every time you push down to form a chord. When you bend a string it makes it fall out of tune prematurely. The strings on our guitars are set low enough that it solves this problem entirely. In fact, if you read through our testimonials, magazine reviews, and Ebay customer feedback you will see many customers commenting that their guitars "rarely need tuning."Return to top Why don't you sell more expensive guitars? After 50 years of playing and reworking some very high dollar guitars Denny realized that once you go past a certain price level most of what you're paying for is cosmetics. The playability levels on most $3000 guitars are generally no better then our $700 guitars. In many cases our $700 guitars outperform those models...this is what our customers tell us anyway. To any real player playability and tone is what it’s all about, and if you read our testimonials, magazine reviews, and Ebay customer feedback you will see that our guitars match or better those expensive guitars for a fraction of the price. Return to top
How are your guitars different from other guitars? It's always interesting to see a new player pick up one of our guitars, and after playing only a few chords look up in surprise and say, "Wow…this is so easy to play.” Here are some other comments we regularly hear: "Barre chords are a breeze!" "I could have practiced all night…My fingers don't get sore any more!" "I can FLY through the scales now." "This guitar makes me sound like a better player than I am!" Want more feedback? Read our testimonials, magazine reviews, and Ebay customer feedback. Return to top Do your guitars need special strings? Denny sets up all of his guitars with genuine Martin Guitar Strings. We have customers who use every brand of string imaginable on our guitars with excellent results. Return to top Can I use a capo with your guitars? Denny designs all of his guitars to be used with a capo. Using a capo will make your Zager guitar play even easier... approximately 10-15%. Return to top |
|
