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06/06/2008 Hi Denny,
I just got my guitar. It is so beautiful I almost don't want to put a fingerprint on it. I'm just a beginner but am enjoying the lessons a lot and am starting to play real music.The tone is so rich and mellow my wife thinks I really know something. Thanks so much for the great guitar and also for the great service.
After watching you on the videos and listening to you,I could tell that you are a real gentleman; someone I would want to do business with.
Thanks again. |
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06/06/2008 Hi Dennis,
My guitar arrived yesterday and it is beautiful.
I know I am going to love it forever.
Thanks for the prompt service. |
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06/06/2008 I must admit that I was skeptical at first, but I decided to take a chance and ordered the ZAD-20. I've had the guitar for several weeks and logged a number of hours playing and can find only great things to say about Zager guitars. The action is awesome. The playability is unparalleled (I am a previous Martin owner as well). The sound is as good as it sounds on the recordings--full bottom as well as sharp, mellow highs. If you are not sure, all I can say is give it a try. Denny's money-back guarantee takes all the risk out of your purchase. I love my 20 and hope to buy an 80 within the next year. |
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06/02/2008 I just unpacked my guitar and, even though I haven't spent any serious time playing for several years, couldn't resist playing it for an hour. This is a fabulous musical instrument, well worth the pain -- and pleasure -- of re-growing my calluses for!
Thanks for the after-sale help and your videos -- I'll be referring to them often. I appreciate the fact that you aren't a take-the-money-and run operation at a time when so many are.
Thanks again,
Barbara
PS: I know I will dazzle my neighbors when I'm out cutting the grass in my new t-shirt. :-)
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05/31/2008 I always loved your song man!! You are the best! Good luck with the guitars. You inspired me to go on to play myself. Now I own 14 guitars and have been playing for 42 yrs! Dennis Cowan |
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05/30/2008 Dennis,
The guitar arrived in beautiful condition and in tune! What quality!! I was really blown away. I ordered it in Friday afternoon and it arrived on Wednesday. I know that I made the right decision by ordering the OM size. The full size was always so awkward for me when seated. This one is “just right.”
Unfortunately, I won’t be able to devote much time to this endeavor until after school, but I have played it a couple of hours during the past week and found the action to be incredible. I used to put nylon strings my old Yamaha acoustic guitar, just to be able to tramp the strings! I know I made the right decision to purchase my ZAD-80 OM. Looking forward to the online lessons!
Take care, and many thanks!
Best regards, |
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05/27/2008 Dennis -
I got my ZAD-20 today and I think my wife described it best when I took it out of the case - she said, and I quote "It's beautiful".
I went over it carefully and it really is a work of art. The fit and finish seems to be miles ahead of any guitar in it's price range. Other than the minor issue with the pick guard (which you quickly addressed) the guitar is something I look forward to showing off.
However, that doesn't mean a thing if it didn't sound good. After some minor tuning I started playing simple chords and it sounds very, very good. I'm not a music theorist or anything more than a hobbyist - but I can tell you it sounds better than any other guitar I tried. And that is all I care about. The range and depth blows away just about anything else I've heard.
I have been slowly learning on a crappy $120 no-name guitar I got at a Music-go-round a few years ago. This was a standard "beginner guitar kit" and I certainly won't miss it. The action required hands of steel and I routinely had calluses that were cut to shreds by the strings and I'd have to file them or else they would catch on the strings (and this was after switching to light strings). I could go on but basically what I'm saying is cheap guitar = bad guitar.
When I did decide to get a new guitar I did a lot of research and looked into various major brands. I went and played Martins, Guilds, and various other guitars. Strangely I couldn't even get help in any of the stores I went to - with the exception of the one very enthusiastic and completely clueless sales person who couldn't answer any of my questions. It is very intimidating when you are basically a beginner to walk into that type of environment.
Also, every guitar at those stores looked like it had been played by about a thousand 17 year old dreamers. They were full of fingerprints and trial wear. I was not impressed - especially when the cheapest guitar I was comfortable with was $800.
As it happens I eventually came across your website. I was skeptical to say the least - as a business owner if I see someone selling a product with limited availability for below market value it doesn't add up. It would be like buying a Rolex from the guy on the street - no one expects it to be real.
At risk of getting very lengthy, let me digress for a moment and tell you my job. I am a co-owner of a small company of about 15 people. We work in IT doing a very specialized task - setting up help desks for large corporations and government facilities. Essentially these are the places you call if you have a question about a product or service from a giant company.
Consequently over the years I have seen every level of customer service imaginable. And your customer service is top-notch. I do not know of any company that has better - and that is what sold me on trying one of your guitars. Your assurance of satisfaction or a full refund was backed up by everything I read and all of the testimonials. And yes - I read ALL of them. I also researched every web site I could find with reference to your guitars. There were occasional nay-sayers...but not ONE of them actually owned a Zager. As far as I could tell it was people expressing opinions without any factual basis. I had a lot of skepticism about ordering a guitar I'd never tried before. And frankly I couldn't be happier with it.
So, after actually sitting down and playing the guitar I have these things to say specifically about your ZAD-20
1.) The action is great - I like the low amount of pressure required. I work with computers and type all day. My hands are tired before I pick up a guitar :)
2.) I could never form an "A" chord correctly (either with 2 finger or 3 fingers) without some strain due to my fingers - on the Zager I easily can. The wider neck and string spacing make it very easy - yet, I can still reach some of the longer stretches without any great difficulty.
3.) It looks fantastic. And it sounds even better. If this was a cartoon I'd shoot my old guitar to put it out of it's misery.
I could go on and on - but I think that's enough. Thank you for providing a great guitar for a very, very reasonable price. |
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05/27/2008 It is Absolutely true that you guys have the best customer service in the business. Thank you |
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05/27/2008 Dennis & Tony-
Never in all my years of business dealings have I experienced such integrity and customer service. God bless you all, |
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05/24/2008 Good morning Dennis,
I am pleased to inform you that I received my new ZAD 20-CE yesterday.... I must say this sunburst model is a beauty!!!
Thank you for the great service and a great looking guitar. I'll give it a good test this weekend (the rest of the band is pretty anxious to see and hear this guitar).
You have the best
guitar for the money!!! The next best one I found was a $2000
Martin....so thank you very much.
I'll let you know if the equalizer problem resurfaces.
Thanks again for a great guitar!! |
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05/21/2008 Dennis,
This will be my second Zager. I bought a ZAD20 CE last year. It is really nice. I am just learnig to play. My father was a professional musician for most of his life he has been playing for about 20 years now. He was skeptical when I bought my guitar from you, but was very impressed. It sounds beautiful when he plays it. I bought the OM so it will be a little more comfortable for me. Maybe I'll make a gift of my of my first one to him. |
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05/19/2008 Dear Mr. Zager Jr.
I received my guitar last night, and I am extremely impressed and happy with it! Thanks again for a wonderful product and ordering experience. Everything arrived in tip top shape. I am a proud ZAD20CE owner. |
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05/18/2008 I bought my zager awhile back, and ive loved it ever since.I took it to a friends house to play,hearing the first chord ,he described it as smooth as liquid.I think that says it all. And i plan on adding more to my collection. |
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05/17/2008 Denny,
I've recently acquired A ZAD 80CE. I can't find the words to express my enjoyment, not only with the instrument but with your entire orginazation. The person who assisted with the order; the web site; and last but not least the insturment.
Thankyou, |
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05/15/2008 I LOVE my new guitar, it far exceeded my expectations. Thank you for honoring your commitment to quality and I truly appreciate the case that you gave me. I will defintely leave positive feedback regarding the experience!
Thanks again, I could not be happier with my guitar! |
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05/15/2008 Thanks Dennis ...
You guys do an incredible job and the hundreds (if not thousands) of testimonials demonstrate it.
I can honestly say that I have had and continue to have the best experience with Zager Guitars of any business I have dealt with in a long, long time. I am in a position to appreciate it from your side of the table too. In a former life (I'm retired now) I was responsible for customer service and support for one of the largest organizations in Atlanta. I had a staff of 65 full time employees and too many part time people to count. I know what customer service is all about.
I want you to know that I really appreciate the personal interest and assistance that you have given me. Thank you.
Best regards,
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05/12/2008 Hi,
I signed up for a month a couple days ago, and I'm already so happy I found your site. My wife also plays, and we have many friends who also play guitar.
Thank you so much for all the time and energy you put in to help people express themselves more effectively with the guitar.
I play electric and acoustic. The actions on both guitars is good, but I can clearly see how your design is much better and easier to play. I know my wife would like it too. She has an old Martin M-38, just overhauled by a skilled team of luthiers in NYC, also added a pickup. It sounds gorgeous. |
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05/09/2008 Good Morning Mr. Zager,
I received my beautiful guitar yesterday evening. Thank you so much. I searched over the
guitar with a fine tooth comb and of course I didn't find a thing wrong.
Again, thank you for the guitar and all your understanding. I shall report
to all my friends about the Zager guitar and Zager policies and their stand
behind guarantees.
Sincerely, |
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05/07/2008 Dennis Zager Jr.
Wow, that was fast, I was thinking of calling you guys today to see if you had received my order yet, and the UPS man shows up at the door with it in hand, how cool is that.........
I don't know what you did to it but it sounds really good.
Thank you very much.... |
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05/07/2008 Thank you for makeing an absolutly wonderful and beautiful guitar that I'd choose over nearly any Taylor and maybe Martin (haven't played too many of them, haha) But, neways, thank you. |
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05/07/2008 Hello! Just wanted to tell you to keep up the good work!
Regards, |
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05/03/2008 I've been playing for about 6 years, although it's been pretty on-and-off as of late. However, I decided that I needed a high-quality acoustic, but something that didn't cost me too much. Earlier this year, I stumbled across some of your auctions for your EZ-play, modified Martins, and after doing hours of research--you just can't help but be weary of a 600 dollar, GOOD guitar--I decided to order it.
I got it in the mail, and it's been hanging proudly on my wall since. It's a testament to both the beauty of music and the musicians who take pride in it. It's got sharp, clean tone, with enough bass and volume to absolutely steal the show. My friend plays a vintage Gibson--he can't touch me anymore. The action is incredible! |
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05/01/2008 I purchased a ZAD20 about 4 months ago. After a month I sold my 6 month old Alvarez AEF 30. After playing the ZAD 20 I couldn't pick up the Alvarez any more. The ZAD 20 is a joy to pick up and play. I have owned a Gibson, several Guilds, 2 Martin D-18s and a Takamini that I had for 12 years.
I am a working singer songwriter that performs 2 or 3 times a month. I've been performing since 1967. The pickup that I put in the acoustic ZAD 20 has no on board EQ and plugged directly into the PA we run the tone controls flat. I used to think the Takamini had the best acoustic electric sound but the ZAD 20 puts it to shame.
To all who are considering buying a new guitar, buy a Zager. If you are a "guitar snob", get the one with the Martin name. The sound and playability will blow you away. You won't want to put it down. |
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04/30/2008 I am just a beginner and was playing a lower quality guitar. Every session would start with alot of buzzing and end with sore fingers. Saw your site and ordered a 20. You and your staff were excellent to work with and you went out of your way to help me. Playing your guitar is great and much easier all around, without punishing my fingers. I can see that my new guitar will have me outplaying my two buddies Mark and Joey in a matter of months! Thanks again for all your help. |
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04/27/2008 Denny you and your crew are suppurb in everyway. Could not ask for better people to deal with and talk to. Now for the review on your great sounding and action guitars. I own a music store and must say that I have purchased 4 of your guitars now 3 zad 80ce and 1 zad 20ce lh models and and enjoyed playing and listening to the incredible sound coming from them. The easy play patton of yours is great, easy to fret , no more tired fingers and love the spacing you put on them. I am very satisfied with your products and service is fantastic. I will continue to shop with you and crew. keep up the good work. |
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04/27/2008 Just wanted to drop you a line and thank you for making one of the finest sounding instruments that i have ever owned i recieved my zad-20ce acoustic/electric last week and at the present time i don't own an amp i took my zad to a friends house the other night and plugged it in for the first time and it was difficult to get my guitar back everyone wanted to play it,and they were guessing between the pro molded case and guitar that i had spent at least 1200.00 so i kindly passed your email around to them like kids at a candy store! wanted you to know i will not be needing to use my money back guarrantee either. Add me as another very pleased and proud customer.
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04/27/2008 Dennis,
I just received my ZAD-20 and I'm thrilled with it!
I'm not a complete novice,having learned basic chords in my teens (I'm now 49),but never progressed beyond simple strumming.I have small hands,having problems with reaching while depressing the strings properly, and always was resigned to the fact I'd never get any better so the old guitar sat idle,more or less, for 30 years.
I'm enrolled in your lessons,learning to pluck notes on Love Me Tender,and with the ZAD I can consistenly hit the proper strings and reach the chords.With my old guitar,it was impossible to hold the bass on the D chord,D3 on A7,reach Gmaj7,and generally pluck any notes consistently without buzz.Thanks to the ZAD the sky is the limit now.My only regret is not realizing sooner what a difference a quality guitar,such as yours,makes.
Best regards to you and your Dad,and at the risk of sounding corny,giving me the gift of music.
Sincerely, |
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04/24/2008 Hey Denny , My name is Jackson Fuqua I am 27
I took guitar lessons for 2 years when I was young. I felt like I did not learn much from them. I wish that i knew of your website a long time ago. I just started taking lessons from you this week and I am starting to understand about the system . I really injoying playing the songs that comes with the manual that I download. I really like the videos too. They make the learning process so much easier. |
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04/21/2008 Received my guitar yesterday. What a magnificent instrument! |
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04/19/2008 To All At Zager Guitar,
Congratulations on building a truly first class instrument! I've had my
ZAD-20CE for about a month now and didn't get around to letting you know
what a great guitar it is until now because I haven't put it down long
enough to do much of anything. I'm able to do things with the Zager I've
never been able to do with my old Yamaha FG160. The one thing I'm still
getting used to is the small amount of pressure required to get clear notes
anywhere on the fretboard. Over the years I've developed the touch of a
blacksmith playing my old guitar. The ZAD-20CE sounds awesome and looks just
as good. What you are able to build for the price is amazing. My son, who is
a much more accomplished guitarist than I am, was impressed with your
product and said he was a little jealous. I wouldn't be surprised if he
bought one of your guitars in the near future. Thanks for producing such a
great guitar!
Sincerely, |
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